FAQ's

Hayya Morocco accepts major credit and debit cards (Visa, Mastercard), bank transfers, and cash payments in Moroccan Dirhams (MAD). For online bookings, payments are processed securely through our website. A deposit is required at the time of booking, with the remaining balance due before the tour start date.

Visa requirements for Morocco depend on your nationality, passport type, and residence status. Some travelers can enter without a visa, while others may need an eVisa, travel authorization, or consular visa.

Before traveling, check the official Moroccan visa portal at Accès Maroc to confirm the requirements that apply to you.

These Travel FAQs provide general guidance, but official entry requirements should always be verified before departure.

Hayya Morocco is based in Morocco and operates tours across the entire country, from the bustling medinas of Marrakech and Fes to the vast Sahara Desert, the blue streets of Chefchaouen, and the stunning Atlantic and Mediterranean coastlines. Our local team knows every corner of Morocco and can tailor your experience to any region you wish to explore.

You can reach us through our contact form on the website, by email, or via phone and WhatsApp. Our team typically responds within 24 hours. Whether you have questions about a specific tour, need help planning a custom itinerary, or want to modify an existing booking, we are here to help.

We understand that plans can change. Cancellations made more than 30 days before the tour start date are eligible for a full refund minus a small administrative fee. Cancellations made 15-30 days in advance receive a 50% refund. Unfortunately, cancellations within 14 days of the tour date are non-refundable. We strongly recommend purchasing travel insurance to protect your investment. In case of exceptional circumstances, please contact us directly to discuss your options.

Most of our tours are suitable for all ages, and families with children are very welcome. Some adventure activities such as desert trekking, quad biking, or mountain hiking may have minimum age requirements for safety reasons, which are clearly indicated on each tour page. We also offer family-friendly itineraries specially designed for traveling with younger children. Contact us for personalized recommendations based on your family’s needs.

Morocco is a year-round destination, but the best time depends on what you want to experience. Spring (March to May) and autumn (September to November) offer the most pleasant temperatures for exploring cities and the desert. Summer (June to August) is ideal for coastal destinations and mountain retreats. Winter (December to February) is perfect for visiting the Sahara with cooler daytime temperatures, and you can even enjoy skiing in the Atlas Mountains.

Hayya Morocco offers authentic, locally-guided experiences that go beyond typical tourist routes. Our team of passionate local experts crafts personalized itineraries that immerse you in Moroccan culture, cuisine, and natural beauty. We prioritize small group sizes for a more intimate experience, work with trusted local partners, and are committed to sustainable and responsible tourism. From your first inquiry to your last day in Morocco, we ensure every detail is taken care of.