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Hayya Morocco

Explore. Book. Enjoy

Hayya Morocco

Explore. Book. Enjoy

HAYYA MOROCCO · LEGAL INFORMATION

Terms and conditions

HAYYA MOROCCO LTD

Company Registration Number: 17472452
Registered in: England and Wales, United Kingdom
Last Updated: 09-10-2026

1. Introduction

Welcome to Hayya Morocco.

These Terms and Conditions govern the use of https://hayyamorocco.com and the general contractual arrangements for the experiences, activities, customised itineraries, and multi-day tours offered through our platform.

Please read these Terms and the information relating to your selected travel service before completing a booking.

By making a booking, you agree to the contractual conditions properly disclosed and accepted as part of that booking.

Nothing in these Terms restricts consumer or traveller rights that cannot lawfully be excluded.

2. Company Information

This website is operated by HAYYA MOROCCO LTD, a private limited company incorporated in England and Wales.

Company Number: 17472452

Email: contact@hayyamorocco.com
Telephone / WhatsApp: +212 623-671750
Website: https://hayyamorocco.com

The company operates under the trading name Hayya Morocco.

3. Definitions

For the purposes of these Terms:

Hayya Morocco, We, Us or Our: HAYYA MOROCCO LTD.

Customer or Traveller: The person making a reservation or participating in a booked travel service.

Experience: An individual activity, workshop, excursion, or similar service.

Tour: An organised itinerary involving activities and any additional services specified in the confirmed programme.

Customised Itinerary: A travel arrangement prepared according to the customer’s selected activities and requested services.

Additional Services: Accommodation, transportation, guiding, meals, or other agreed services requested in addition to an initial experience.

Booking Confirmation: The communication confirming that the relevant reservation has been accepted.

Service Provider: A person or business involved in delivering the travel services.

Package Travel: A travel arrangement falling within the relevant statutory definition under applicable legislation.

4. Eligibility and Use of the Website

Customers making reservations must be at least 18 years old or otherwise legally authorised to enter into the booking contract.

Children and other minors may participate in eligible experiences when the relevant age requirements and supervision arrangements are satisfied.

Users must provide accurate information and use the website for lawful purposes.

Customers must not misuse booking functions, attempt unauthorised access, or interfere with the security or operation of the platform.

5. Our Travel Services

Hayya Morocco offers three principal booking options:

Individual Experiences: Customers reserve a specific activity and may request additional services separately.

Design Your Experience: Customers select experiences and request a personalised itinerary, with any additional accommodation, transport, guiding, or meals included in a quotation where agreed.

Multi-Day Tours: Customers book an organised itinerary with the services stated in the published tour programme.

The services included in a booking depend on the product description, accepted quotation, booking confirmation, and applicable contractual information.

6. Booking Individual Experiences

An individual experience may involve a cultural activity, outdoor adventure, workshop, sporting activity, or similar service.

Before booking, customers should review:

The experience description.
Available dates and starting times.
Participant limits and eligibility.
Meeting points or pickup arrangements.
The price and applicable payment schedule.
Included and excluded services.
Cancellation and refund conditions.

A booking request is subject to availability and acceptance.

A reservation is confirmed when the applicable booking confirmation has been issued.

7. Optional Services and Separate Quotations

When booking an individual experience, customers may request:

Accommodation.
Transportation.
A private guide.
Meals or catering.

Choosing Yes for an optional service is a request for a quotation. It does not automatically confirm that service or authorise an additional charge.

Our team may contact the customer through official email, telephone, or WhatsApp communications to discuss requirements and availability.

Where additional services are available, a separate quotation or invoice will identify their price and relevant conditions.

The customer must accept the proposed terms before becoming responsible for the additional payment.

Whether the combined arrangements constitute a legally regulated travel package or linked travel arrangement depends on the circumstances and applicable law, irrespective of the number of invoices or contracts used.

8. Design Your Experience

Customers using Design Your Experience may select several activities and submit their travel preferences.

The website may display the individual and combined prices of the selected experiences.

Where accommodation, transportation, guiding, meals, or other additional services are requested, the initial displayed experience total does not automatically include unquoted additional-service costs.

Hayya Morocco will prepare a personalised quotation based on the requested arrangements and availability.

The quotation will identify the agreed services, applicable total price, payment schedule, and relevant conditions.

A customised travel arrangement becomes contractually confirmed according to the acceptance and confirmation process communicated to the customer.

9. Multi-Day Tours

Our multi-day tours are described through their published programmes.

The agreed tour price covers the services expressly identified as included, which may comprise accommodation, transportation, meals, guiding, and scheduled activities.

The customer should review the programme and the What’s Included and What’s Not Included information before booking.

Services expressly included in the confirmed tour price will not be charged a second time.

Optional upgrades, additional services, or customer-requested changes may involve separate charges where disclosed and accepted.

Certain tours may qualify as regulated package travel, in which case mandatory statutory requirements apply.

10. Prices and Currency

Prices are displayed in the currency identified on the website, checkout, or accepted quotation.

The applicable price may vary according to date, experience, participant category, private or shared arrangements, and selected services.

All mandatory charges that can reasonably be calculated must be disclosed in accordance with applicable law before payment is authorised.

Additional services requiring individual quotation will be priced and communicated before customer acceptance.

Any exchange rate or conversion charges independently imposed by the customer’s financial institution may affect the amount shown on the customer’s account.

11. Payments and Deposits

Hayya Morocco uses Stripe to process online payments.

Depending on the selected experience, tour, or accepted quotation, the customer may be required to make full payment or an initial partial payment.

For certain individual experiences, the initial payment may represent 10%, 20%, 50%, or 100% of the experience price.

The percentage applicable to a particular reservation will be displayed or communicated before payment.

Where a deposit or partial payment is made, the outstanding balance, payment deadline, and relevant conditions must be disclosed.

A deposit does not automatically mean a confirmed booking is fully paid or that the deposit is non-refundable.

Any refundability restriction remains subject to the agreed booking terms and applicable law.

Please review our Payment Policy for further details.

12. Booking Confirmation and Availability

Submitting a booking request or authorising a payment does not automatically guarantee that every requested service is available.

Confirmation depends on the booking process and the services selected.

Once a reservation is accepted, the customer will receive the applicable booking confirmation.

Where a requested booking cannot be fulfilled, Hayya Morocco will communicate available alternatives or the applicable refund arrangements.

For regulated package bookings, any required pre-contract documentation and statutory information must be provided within the relevant legal framework.

13. Changes Requested by the Customer

Customers wishing to change a date, starting time, itinerary, participant details, or additional services should contact Hayya Morocco as early as possible.

Changes are subject to availability and the applicable booking conditions.

If an agreed change results in additional costs, the customer will be informed of those costs before accepting the revised arrangements.

Any refund, cancellation charge, or entitlement to transfer a regulated package booking will be determined according to the applicable contract and mandatory statutory rights.

14. Cancellations and Refunds

Cancellation rules may differ between experiences and tours.

The relevant product page or accepted quotation provides the cancellation conditions applicable to the selected booking.

Customers should review these conditions before confirming their reservation.

Cancellation requests can be submitted to:

contact@hayyamorocco.com

Depending on the circumstances, a customer may qualify for a full refund, partial refund, alternative arrangements, or another remedy required by law.

Any cancellation fees must be consistent with the applicable agreement and legal requirements.

For regulated package travel, mandatory termination and refund rights take precedence over inconsistent product-specific conditions.

Please consult our Cancellation & Refund Policy.

15. Cancellations and Changes by Hayya Morocco

Occasionally, changes may be necessary because of weather conditions, safety concerns, supplier availability, operational difficulties, or other circumstances.

Where a confirmed service cannot be provided as agreed, Hayya Morocco will communicate with the customer and explain the available options.

Depending on the circumstances and applicable law, those options may include:

Rescheduling.
A suitable alternative.
A price adjustment.
An appropriate refund.

Any significant change or organiser cancellation affecting regulated package travel will be handled under the applicable statutory requirements.

Customers will not be required to accept an alternative where they have a legal entitlement to decline it.

16. Package Travel and Statutory Protections

Certain combinations of travel services may fall within the UK Package Travel and Linked Travel Arrangements Regulations 2018.

Where those Regulations apply, relevant protections may include requirements concerning:

Pre-contract information.
Price and payment disclosures.
Significant changes.
Termination and refunds.
Proper performance of included travel services.
Assistance to travellers in difficulty.
Insolvency protection.

Hayya Morocco will not rely on the description of a booking as an individual experience, separate invoice, or customised itinerary to exclude legislation that applies to the actual arrangements.

Mandatory rights and responsibilities under applicable package travel legislation cannot be removed by these Terms.

17. Local Providers and Performance of Services

Hayya Morocco works with local travel and activity providers.

Certain services may be delivered by independent operators, including accommodation providers, transport businesses, guides, and activity specialists.

The legal and contractual responsibilities associated with a booking depend on the relevant arrangement.

Where Hayya Morocco is legally responsible for the proper performance of included travel services, the use of independent providers does not remove that responsibility.

Nothing in these Terms excludes liabilities that cannot lawfully be excluded.

18. Traveller Responsibilities and Safety

Customers must review the participation conditions associated with their selected experience or tour.

Travellers should:

Arrive at agreed meeting locations on time.
Follow reasonable safety instructions.
Use required protective equipment.
Respect applicable age and participation requirements.
Communicate relevant accessibility needs or participation concerns.
Respect local laws, communities, and environments.
Follow applicable instructions concerning restricted locations or activities.

Some activities may be changed or suspended where safety conditions make their performance unsuitable.

Traveller responsibilities do not remove the legal duties of Hayya Morocco or its service providers.

19. Travel Documents and Insurance

Customers are responsible for ensuring that they have the travel documents required for their circumstances, including passports, visas, or other entry documentation.

Where the relevant package travel rules apply, Hayya Morocco must provide the required general information about passport, visa, and health formalities.

Customers are encouraged to consider suitable travel insurance covering their travel arrangements and planned activities.

Insurance is not represented as mandatory unless a particular booking or applicable law requires it.

Any such requirement will be communicated before booking.

20. Children and Participant Categories

Some experiences have different prices or participation conditions for adults, children, and infants.

The relevant product page specifies the applicable categories and restrictions.

Customers must provide accurate information about participants.

Children must receive the supervision required for the relevant activity.

The suitability of an activity for a particular participant must not be assumed merely because the booking system displays an age-based price.

21. Complaints and Problems During Travel

Customers who encounter a problem with a confirmed service should notify Hayya Morocco as soon as reasonably possible.

For concerns during a tour or experience, customers may also inform the relevant local provider so that the issue can be addressed promptly.

Hayya Morocco will review the complaint and consider the appropriate remedy under the contract and applicable law.

Where package travel rules apply, the organiser’s statutory obligations concerning performance, assistance, and remedies remain effective.

Complaints should include the booking reference and relevant details.

Email: contact@hayyamorocco.com

22. Responsibility and Liability

Hayya Morocco aims to provide accurate information and properly arranged travel services.

The legal responsibilities of the company and its providers depend on the contract and applicable law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

For services governed by mandatory travel or consumer protection legislation, those statutory protections prevail.

23. Website Content and Intellectual Property

The Hayya Morocco website may contain written descriptions, photographs, logos, graphics, and other protected materials.

Original materials are owned by HAYYA MOROCCO LTD or used under the relevant rights or permissions.

Visitors must not reproduce or commercially exploit protected materials without authorisation, except where legally permitted.

Third-party materials and trademarks remain subject to the rights of their respective owners.

24. Privacy and Personal Information

Hayya Morocco processes personal information for bookings, travel arrangements, customer communications, payments, security, and other purposes described in its Privacy Policy.

Customers should review:

Use of the website does not constitute automatic consent to optional advertising or analytics cookies where separate consent is legally required.

25. External Websites and Payment Services

The website may contain links to external websites or integrate third-party services.

Online payments are processed through Stripe.

Third-party services may operate under their own terms and privacy notices.

Hayya Morocco remains responsible for its own contractual and legal obligations, including any obligations that cannot be delegated or excluded.

26. Governing Law and Consumer Rights

HAYYA MOROCCO LTD is registered in England and Wales, United Kingdom, and offers services delivered in Morocco.

Subject to mandatory legal protections and the rules applicable to the particular contract, these Terms are intended to be governed by the laws of England and Wales.

Nothing in this provision deprives a consumer of mandatory protections that apply under another country’s law, or restricts access to a court or legal remedy where such a restriction would be unlawful.

Relevant Moroccan laws and regulations continue to apply to services and activities within their scope.

27. Changes to These Terms

Hayya Morocco may update these Terms to reflect changes in its services, contractual arrangements, or applicable legal requirements.

Updated Terms will be published on the website.

Changes will not automatically alter the contractual conditions of an already confirmed booking or remove existing legal rights.

Any proposed change to a confirmed contract will be handled according to the applicable agreement and law.

28. Entire Agreement and Related Documents

These Terms should be read together with:

The applicable experience or tour details.
The accepted personalised quotation, where relevant.
The booking confirmation.
Booking Terms
Payment Policy
Cancellation & Refund Policy
Any additional information legally required for a regulated package travel booking.

Specific terms properly disclosed and agreed for an individual booking may supplement these general Terms.

Mandatory statutory protections prevail over any inconsistent contractual provision.

29. Contact Information