Welcome to Hayya Morocco. These Booking Terms explain the general conditions for reserving experiences, activities, and multi-day tours through our platform.
Please read these terms and the information provided on your selected experience or tour before completing a reservation.
1. Booking an Experience or Tour
Hayya Morocco offers a selection of Moroccan cultural experiences, outdoor activities, private experiences, group activities, and multi-day journeys.
Each listing provides information about its duration, location, available services, inclusions, exclusions, participation requirements, and applicable booking conditions.
A booking request is subject to the availability of the selected experience, date, and number of participants. A reservation should be considered confirmed only once the customer has received the applicable booking confirmation.
2. Prices and Payments
Prices are displayed in the currency shown on the website or during checkout.
Depending on the selected experience or tour, payment may involve the full amount or an initial deposit followed by a remaining balance.
The amount payable, applicable payment schedule, and any additional charges must be reviewed before confirming the reservation. Customers should not assume that the same deposit or payment conditions apply to every experience.
3. Dates, Times and Availability
Customers are responsible for selecting the correct experience, travel date, starting time, and number of participants.
Availability may vary according to season, weather, group capacity, supplier schedules, and operational requirements.
If a requested date or time cannot be confirmed, Hayya Morocco will contact the customer to discuss the available options.
4. Participant Information
Customers must provide accurate contact information and any relevant participant details required for the selected activity.
Certain experiences may have age limits, physical requirements, or other participation conditions. These are described on the relevant product page.
A parent or responsible adult must arrange appropriate supervision for participating minors.
5. What’s Included and Not Included
Each experience or tour page specifies the services included in the advertised offer.
Transportation, accommodation, meals, equipment, guides, and additional services are included only when explicitly stated.
Optional services and additional requests may involve separate charges.
6. Changes and Cancellations
Cancellation deadlines, rescheduling conditions, and refund eligibility may differ between experiences and tours.
Customers should review the cancellation conditions displayed for their selected product, together with the published Cancellation & Refund Policy.
Requests to change or cancel a booking should be submitted through Hayya Morocco’s official contact channels. Any applicable refund or rescheduling arrangement is subject to the confirmed booking terms and mandatory consumer rights.
7. Weather, Safety and Operational Changes
Some experiences depend on suitable weather, transport arrangements, supplier availability, and safe operating conditions.
When an experience cannot proceed as planned, Hayya Morocco will communicate the available alternatives, which may include a revised schedule, an alternative activity, rescheduling, or applicable cancellation arrangements.
Participants must follow relevant safety instructions issued by guides and activity providers.
8. Customer Responsibilities
Customers are expected to arrive at the confirmed meeting point at the specified time, follow activity instructions, and communicate any relevant accessibility or participation requirements before their experience.
Travel documentation, visas, personal insurance, and other travel requirements remain the customer’s responsibility unless explicitly included in the booking.
9. Personal Information
Personal information provided during booking is handled according to Hayya Morocco’s published Privacy Policy.
10. Assistance and Contact
For questions about availability, reservations, payment arrangements, or booking changes, contact Hayya Morocco:
Email: contact@hayyamorocco.com
Website: https://hayyamorocco.com/contact-us/
These Booking Terms should be read together with the applicable product details, payment conditions, cancellation policy, and general Terms and Conditions.
Last updated: 09-10-2026